How to Fix Netflix Error Code NW 2-4 on Samsung LG Smart TV?

Netflix is a popular online streaming service, provided by Netflix Inc. You can use it to watch movies and TV shows online on your computer or on your mobile devices. But sometimes, you may face issues while connecting Netflix to your device. One of the common issues that you may experience is Netflix Error code NW-2-4. 

This error message may prevent you from using Netflix on your device and hence it is important to troubleshoot the issue as soon as possible. Here, in this article, we have provided several effective methods that you can apply to fix Netflix error code NW-2-4 on smart TV and other devices. 

What Is Netflix Error Code NW-2-4?

Before you learn methods to fix Netflix error code NW-2-4 on Samsung smart TV, it is important to know what exactly this error message means. This error code on Netflix streaming devices is mainly related to network connectivity. When the code appears on your screen, your Netflix app might fail to connect to the Netflix servers and thus makes you unable to watch whatever you want. The error may also arise because of an unstable internet connection or if your device is not connected to the network. 

What Causes Code NW-2-4 Netflix Error?

Usually, network connection error like error code NW-2-4 usually occurs due to internet connection issues. The problem can be due to an unstable internet connection. If your internet connection is poor or not adequate for any reason, you will face problems while streaming shows on Netflix. One of the common reasons that result in the instability of internet service is a break in data packet delivery.

Router issues are also responsible for such Netflix errors as when your router isn’t working correctly, you will be unable to stream Netflix content. There may also be some VPN (virtual private network) connection-related issues causing Netflix error code NW-2-4.

How do I Fix Netflix Error code NW-2-4 firestick Tv and other Devices?

Given below are some methods that you can apply to fix Netflix error code NW-2-4. Just go through these methods one by one to troubleshoot the issue.

Method 01: Restart your home network

As mentioned, the error code may arise due to a broken connection with your device. So, when you get this error message on your device, turn off the device and disconnect the modem router for a minimum of 60 seconds. 

When you disconnect and then replug the device and router within moments, the issue might persist because of the data stored on your devices. Hence, it is important to check whether the connection between your devices and routers is proper or not. Also, ensure that the data is not erased.

Method 02: Reset Samsung Smart Hub

There may be problems with the app installed on your Samsung Smart TV. In such cases, you have to reset the Samsung Smart Hub. For this:

  • Firstly, go to the Settings of your Samsung TV.
  • Select Support > Self Diagnosis and click the “Reset Smart Hub” option.

Method 03: Reactivate your Smart TV

Sometimes, your device may not be properly activated and thus results in a code NW-2-4 Netflix error message. Usually, such a situation arises when your device undergoes a firmware update and is left in the unactivated stage. In such cases, make sure you properly turn off your device for at least 1 minute and then retry the activation.

Go through the following steps to fix the Netflix error code NW-2-4 on Roku and other smart TVs by reactivating them:

  • Launch the Netflix app on your device and keep pressing the up, down, left, and right keys until the deactivate window appears.
  • Then, choose to deactivate your account.
  • At last, re-start the Netflix app and log in to your account to access its services.

Method 04: Update the OS of your Device

If all the above methods fail to fix the Netflix error code NW-2-4 on your device, it’s time to update the installed operating system. Sometimes, the problem is because of an outdated OS version of your device. Check whether any update is available for your device. If there is any update, install it on your device. After installing the update, restart the device and check if the issue is resolved. 


When there is any problem, there come solutions. There are some issues that you may encounter while streaming videos on your Netflix device. In this article, we have provided the troubleshooting methods to fix the Netflix error code NW-2-4 that may occur with your account. However, if the issue persists even after the above methods, you can contact the technical support team of Netflix. Professional experts are always available to troubleshoot all your issues.

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