We all know that nowadays Amazon Prime Video has become the most amazing entertainment service. But just like other services and products, you may encounter some issues while streaming your favorite videos on Amazon Prime Video. One of the most common errors that many people encounter is Amazon Prime Video error code 5004. This error makes you unable to access your latest TV show, a movie, or other on-demand films.
It is very simple and easy to fix Amazon error code 5004, but before that, you must know the exact reason behind the issue. Here, in this article, we have mentioned causes and troubleshooting guide to fix Amazon Prime Video Error Code 5004. Go through the article to know more!
What Causes Amazon Prime Video Error Code 5004?
There can be several causes for Amazon Prime error code 5004 on Samsung Smart TV or any other device that you are using. It is very important to find the exact reason behind the error. Given below are several culprits that might cause the error code 5004 on Amazon Prime. Given below are potential instances where this problem can occur:
Amazon Prime Server-related Issue – There can be some server-related issues that can display error codes on your device. Server-related issues are basically something that is beyond your control. In this case, you can only wait for Amazon to fix these issues.
Deactivated Amazon Prime account – Sometimes, the problem occurs when you haven’t used your Amazon account for a long time and it will automatically disable your account. In this case, you need to enable your account again from a desktop or mobile browser.
Geo-restriction – If you’re accessing Amazon Prime Video from a country that is not supporting the streaming platform, then you receive such error code. You must check the geo-locked restriction of the country you are living in. The only viable workaround in such cases is to use a VPN service.
Quick Troubleshooting Steps to Fix Amazon Error Code 5004
Whether you are getting Amazon error code 5004 on LG TV or any other device, you need to fix it as soon as possible. You can apply following methods to resolve and truncate this Amazon Prime Video error 5004:
Method 1. Ensure That You Have Stable Internet Connection
You must have a stable internet connection in order to stream video online. In case of instability and unreliability in bandwidth, you may face authentication issues with Amazon Prime Video. Sometimes, you don’t have a stable internet connection which subsequently causes issues while connecting or accessing Amazon Prime servers. Therefore, to get out of Amazon error code 5004, make sure you have a stable internet connection with an adequate speed.
Method 2. Turn Off Proxy, VPN, Firewall, and Other Antivirus Applications
VPN, proxy, firewalls, and antivirus programs installed in your system can also cause connectivity issues and thus makes you unable to stream videos on Amazon prime. If you are using a VPN and proxy, then you may face problems like traffic encryption and rerouting. These Firewall and Antivirus applications in your system block the internet connection directly and result in failed sign-in process. Therefore, you have to disable these blocker programs to fix the issues.
Method 3. Check Status of Your Amazon Prime Account
It is very important to check whether your Amazon Prime account is working or not, firstly you have to ensure that your account status is active. As we know that Amazon Prime Video isn’t 100% free, you have to pay some amount to stream its video. So, to stream its services, you must either have access to annual Amazon Prime subscription, or the monthly video-only subscription.